Participating in OKX's User Satisfaction Surveys and related campaigns comes with specific guidelines and eligibility requirements. This document outlines the full terms governing these promotions, ensuring transparency and clarity for all users. Whether you're a long-time trader or new to the platform, understanding these conditions is essential before engaging with any survey or reward-based activity.
Promotion Overview
The onboarding user survey campaign begins on dates and times specified in official communications for each individual promotion (the "Promotion Period"). The initiative is open to eligible OKX users who are fully verified and onboarded under applicable regional entities.
👉 Discover how you can qualify for exclusive rewards by participating today.
A limited number of participants—specifically, the first X users as defined per promotion—who complete the survey during the Promotion Period will be eligible to receive a designated reward (the "Gift"). This operates on a first-come, first-served basis, with a maximum cap of 100 eligible recipients per campaign.
Each participant may claim only one gift, and sub-accounts are not eligible for participation or reward distribution.
Eligibility by Region
Eligibility varies depending on your jurisdiction due to regulatory frameworks. Users from certain countries or regions may be excluded from participation based on compliance requirements. Please verify your eligibility through official communication channels.
The following regional entities govern service delivery and user onboarding:
OKX Europe
OKX operates in Europe under OKCoin Europe Ltd, a Malta-registered company licensed by the Malta Financial Services Authority (MFSA) as a Crypto-Asset Service Provider (CASP). Services include digital asset trading, though they do not constitute investment advice or an offer to buy, sell, or hold crypto assets.
Users should note that crypto assets—including stablecoins and NFTs—are highly volatile and involve significant risk. You should only invest funds you can afford to lose entirely.
For more information, refer to the OKX Europe Terms of Service.
OKX US
In the United States, services are provided by OKCoin USA Inc., a Delaware corporation operating under the OKX brand. It is a federally registered money service business and state-licensed money transmitter (NMLS ID: 1767779).
Availability of products varies by state, and certain cryptocurrencies may be restricted. U.S. residents are strictly prohibited from accessing services offered by foreign OKX entities.
Review the full OKX US Terms of Service for detailed terms.
OKX Australia
Australian users are served by OKX Australia Pty Ltd (ABN 22 636 269 040) for digital currency exchange services, and OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) for derivatives and margin trading. These services are intended solely for wholesale clients under the Corporations Act 2001 (Cth).
Information provided is general and should not be interpreted as personal investment advice. Always conduct independent research and consult professionals before making financial decisions.
See the OKX Australia Terms of Service for details.
OKX Dubai
Services in the UAE are delivered via OKX Middle East Fintech FZE, licensed by the Virtual Assets Regulatory Authority (VARA) under VASP Reference: VL/23/12/003. Licensed activities include VA Exchange, Management & Investment, and Lending & Borrowing Services.
This promotion is not an offer to buy, sell, or hold virtual assets. These assets are subject to extreme volatility and carry high risk, including total loss of investment. They are not insured and lack legal protections in many jurisdictions.
Access to services depends on regional regulations. More details available at OKX Middle East Terms of Service.
Other Jurisdictions
Additional entities include:
- OKX Bahamas FinTech Company Limited – for Mexican residents who registered between November 16, 2022, and August 28, 2023, and institutional users registered thereafter.
- OKX Brazil – for Brazilian residents who signed up on or after June 15, 2023, including migrated legacy users.
- OKX Singapore – for Singaporean residents who registered on or after October 13, 2023.
- Aux Cayes FinTech Co. Ltd – for all other eligible global users not covered above.
Key Participation Requirements
To qualify for the survey rewards:
- Users must have completed or pass advanced identity verification on OKX.
- Participation is limited to primary accounts; sub-accounts are ineligible.
- Rewards are distributed within 21 days after the Promotion Period ends.
- All applicable taxes, fees, and expenses related to receiving or using the Gift are the sole responsibility of the recipient.
Crypto asset values fluctuate constantly. Therefore, the value of the Gift at disbursement may differ from its initial announcement due to market movements.
👉 Learn how identity verification unlocks access to premium features and rewards.
Risk Disclosure & Legal Notes
This campaign does not constitute:
- Investment advice or recommendation
- An offer or solicitation to buy, sell, or hold digital assets
- Financial, accounting, legal, or tax advice
Trading crypto assets involves high risk due to market volatility. Past performance is not indicative of future results. Users should assess their financial condition and risk tolerance before engaging with any digital asset product.
Not all products are available in every region. Regulatory constraints may limit access to certain services.
OKX reserves the right to:
- Modify these terms at any time
- Cancel or suspend the promotion without notice
- Exclude participants at its discretion
- Interpret rules where ambiguity exists
The platform is not liable for technical, typographical, or editorial errors. Users are encouraged to review official communications regularly.
👉 Stay ahead with secure, compliant access to next-generation digital asset tools.
Frequently Asked Questions (FAQ)
Q: Who is eligible to participate in the survey?
A: Eligible users are those who have passed advanced KYC verification, reside in supported jurisdictions, and respond to the survey during the active Promotion Period.
Q: Can I participate using multiple accounts?
A: No. Only one gift per individual is allowed. Sub-accounts cannot participate independently.
Q: When will I receive my reward?
A: Rewards are distributed within 21 days after the campaign ends, provided eligibility criteria are met.
Q: Are there tax implications for receiving a gift?
A: Yes. Recipients are solely responsible for reporting and paying any applicable taxes related to the Gift.
Q: Why am I unable to see the survey?
A: Surveys may be geo-restricted or already filled to capacity. Check your eligibility and ensure your account is fully verified.
Q: Can I transfer my reward to someone else?
A: No. Gifts are non-transferable and issued only to qualifying individuals.
Final Notes
All trading activities on OKX are subject to tier-based fees. Visit the official fee schedule for detailed information. While this promotion offers tangible benefits, it does not reduce inherent risks associated with digital asset investment.
For full transparency and updated policies, always refer to the OKX Terms of Service.
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