Changing your login password is a crucial step in maintaining the security of your online accounts, especially when managing sensitive financial or personal data. Whether you're using a mobile app or web platform, updating your password regularly helps protect against unauthorized access. This guide walks you through the complete process of changing your login password—whether you remember your current one or have forgotten it—on both mobile and desktop platforms.
The steps outlined below are designed for clarity and security, ensuring you maintain control over your account while meeting essential authentication requirements.
🔐 Why Updating Your Password Matters
Cybersecurity threats are on the rise, and weak or outdated passwords remain one of the most common entry points for attackers. By updating your login credentials regularly and using strong, unique passwords, you significantly reduce the risk of account compromise.
A strong password policy includes:
- At least 8–32 characters
- A mix of uppercase and lowercase letters
- At least one number and one special symbol
- Two-factor authentication (2FA) enabled
👉 Secure your account now with advanced protection features.
📱 Changing Your Password on the App
✅ If You Remember Your Current Password
Follow these steps to update your login password securely within the app:
- Open the OKX app and tap on your User Center icon.
- Navigate to Profile and Settings, then select Security.
- Under the Authentication methods section, choose Login password.
Enter the following details:
- Your current login password
A new login password that meets the following criteria:
- 8–32 characters long
- Contains at least one lowercase letter
- Contains at least one uppercase letter
- Includes at least one number
- Includes at least one symbol (e.g., !@#$%^&*)
- Complete the required security authentication, such as entering a code from your phone, email, or authenticator app.
- Tap Confirm to finalize the change.
Once successful, you’ll receive an email or SMS confirmation notifying you of the update.
Important Note: After changing your password, withdrawals and P2P trading will be temporarily disabled for 24 hours on any new device you log into. This is a security measure to prevent unauthorized transactions.
❌ If You’ve Forgotten Your Password
Don’t worry—if you can’t remember your current password, you can still reset it securely:
- Go to the login page of the app.
- Enter your registered phone number or email address.
- Tap Forgot your password.
- Confirm your identity by entering the same phone number or email again, then select Confirm.
- Create a new password that meets all the strength requirements listed above.
- Re-enter the password to confirm it.
- Complete the security authentication step by entering your 2FA code (from SMS, email, or authenticator app).
- Tap Confirm to finalize the reset.
You’ll be redirected to the login screen, where you can sign in using your updated credentials.
A confirmation message will be sent via email or SMS once the change is complete.
Remember: The 24-hour withdrawal and P2P trading restriction applies after resetting your password on a new device.
💻 Changing Your Password on the Web
The web version offers a similar, user-friendly experience for updating your login credentials.
✅ If You Remember Your Current Password
- Log in to your account at the official website.
- Click on your Profile icon in the top-right corner, then go to Security.
- In the Authentication methods section, click on Login password, then select Change password.
Provide:
- Your current password
- Your desired new password (meeting all complexity rules)
- Your 2FA code, if prompted
- Click Confirm to complete the process.
You’ll receive an immediate notification via email or SMS confirming the successful update.
👉 Access your account settings easily and enhance your security today.
❌ If You’ve Forgotten Your Password (Web)
Recovering access is simple and secure:
- Visit the login page and enter your registered phone number or email address.
- Click Forgot your password.
- Enter your contact information again and click Next.
- Check your phone or inbox for a verification code, enter it, then click Next.
Set a new password that meets all requirements:
- 8–32 characters
- One uppercase letter
- One lowercase letter
- One number
- One symbol
- Confirm the new password and click Confirm.
- After success, click Continue to login to return to the login page and sign in with your updated credentials.
An email or SMS will notify you once the password change is confirmed.
As with the app, expect a 24-hour hold on withdrawals and P2P trading when logging in from a new device post-reset.
🔑 Core Security Best Practices
To keep your digital assets safe, consider these expert-recommended habits:
- Use a unique password for each platform—never reuse passwords.
- Enable two-factor authentication (2FA) using an authenticator app instead of SMS when possible.
- Regularly review active sessions and log out unfamiliar devices.
- Avoid sharing password reset links or verification codes with anyone.
❓ Frequently Asked Questions (FAQ)
Q: How often should I change my login password?
A: It’s recommended to update your password every 3–6 months, especially if you suspect any unusual activity or have used a public network recently.
Q: What happens if I don’t complete the security authentication step?
A: The password change cannot proceed without completing the required verification (e.g., SMS, email, or 2FA). Ensure your recovery methods are up to date.
Q: Why are withdrawals disabled after changing my password?
A: This is a security feature designed to protect your funds. The 24-hour cooldown period prevents immediate transactions from potentially compromised new devices.
Q: Can I use special characters like spaces or emojis in my password?
A: Spaces may not be supported; avoid them. Emojis are generally not allowed—stick to standard symbols like !, @, #, $, etc.
Q: What should I do if I don’t receive the verification code?
A: Check your spam/junk folder, ensure your phone number/email is correct, and request a new code. If issues persist, contact support through official channels.
Q: Is it safe to reset my password over public Wi-Fi?
A: It’s best to avoid public networks for sensitive actions. Use a trusted, private connection whenever possible to minimize interception risks.
✅ Final Tips for Account Safety
Always stay proactive about account security. Even the strongest systems rely on user behavior—simple actions like timely password updates can prevent major issues down the line.
Whether you're accessing your account via mobile or desktop, following structured steps ensures both safety and smooth functionality.
👉 Stay protected with robust security tools and real-time monitoring.
By integrating regular maintenance into your routine, you build a resilient defense against evolving digital threats—keeping your information and assets secure in today’s connected world.