Managing fiat orders on Bybit is essential for a seamless and secure cryptocurrency trading experience. Whether you're buying your first Bitcoin or regularly trading stablecoins, understanding how to effectively manage your fiat orders helps prevent delays, disputes, and security risks. This comprehensive guide walks you through every step—from accessing your order history to resolving disputes—ensuring you stay in control of your transactions.
Accessing the Fiat Order Page
To begin managing your orders, you need to navigate to the correct section within the Bybit platform.
Step 1: Log In to Your Bybit Account
Ensure you have an active Bybit account. Use your registered email or phone number along with your password to log in. For enhanced security, enable two-factor authentication (2FA) using Google Authenticator or SMS verification. This protects your assets and personal information from unauthorized access.
Step 2: Navigate to Fiat Trading
Once logged in, locate the "Fiat Trading", "Buy Crypto", or "Quick Buy" option in the top navigation bar or under the assets dashboard. Clicking this will take you directly to the fiat trading interface where you can buy digital currencies using local payment methods like bank transfer, Alipay, or WeChat Pay.
Step 3: Enter Order Management
After entering the fiat trading section, look for a tab labeled "Orders", "My Orders", or "Order History". Some versions of the app may require you to tap your profile icon first, then select “Orders” from the dropdown menu. Here, you’ll see a full list of your past and current transactions, including their status and details.
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Understanding Fiat Order Statuses
Each order progresses through several stages. Knowing what each status means helps you respond appropriately and avoid mistakes.
- Pending Payment: The order is active, but payment hasn't been made. You must complete the transfer within the time limit shown.
- Payment Made: You've sent the money and marked it as paid. Now wait for the seller to confirm receipt.
- Released: The seller has confirmed your payment and released crypto to your wallet. The trade is complete.
- Cancelled: Either party canceled the order—could be due to late payment, price errors, or voluntary cancellation.
- Under Appeal: A dispute has been raised (e.g., payment sent but no crypto released). Bybit support will investigate.
- Completed: Final state after successful release. All obligations fulfilled.
- Expired: You missed the payment deadline. The system automatically closes expired orders.
Understanding these statuses ensures you know exactly where your transaction stands at any moment.
Managing Pending Payment Orders
This stage requires prompt action and careful attention.
1. Review Payment Details
Click on the pending order to view the seller’s bank account or payment info. Double-check:
- Recipient name
- Account number
- Bank branch
- Any special instructions
Even small typos can lead to failed transfers or lost funds.
2. Make the Payment
Use only verified, real-name-matched accounts (your name must match your Bybit KYC). Transfer the exact amount listed in the order—no more, no less.
3. Upload Proof (If Required)
Some trades prompt you to upload a screenshot of the transaction confirmation. Include:
- Transaction ID
- Timestamp
- Amount
- Sender and receiver details
Make sure the image is clear and unedited.
4. Mark as Paid
After transferring funds, return to the order page and click “Mark as Paid”. This notifies the seller and starts their countdown to release crypto.
⚠️ Failure to mark as paid delays processing—even if you’ve transferred money.
Key Tips for Pending Orders
- Respect the time limit – usually 15–30 minutes.
- Never pay outside Bybit – avoid third-party apps or direct contact with sellers.
- Add required notes – some sellers ask for order numbers in the transfer remark field.
- Verify consistency – ensure your payment name matches your Bybit identity exactly.
Handling Paid Orders
Now that you’ve paid, here’s what happens next.
Wait for Confirmation
Sellers typically confirm within minutes. Watch the countdown timer in the order details. Do not cancel during this phase.
Contact Seller (If Needed)
If no response after 10–15 minutes, use the built-in chat to politely check status. Keep messages professional and save logs.
Initiate an Appeal
If the seller refuses to respond or denies receiving funds, open a dispute via the “Appeal” button. Submit:
- Screenshot of payment
- Transaction ID
- Chat history proving communication
Bybit reviews all evidence before making a fair decision.
👉 Learn how trusted platforms protect your trades from fraud.
Dealing with Cancelled or Expired Orders
Orders may fail for various reasons:
- Missed payment deadline → Expired
- Seller changed mind → Cancelled by seller
- System flagged risk → Auto-cancelled
What to Do Next?
- Check reason in order details.
- Recreate order if market conditions still favor the trade.
- Be aware: Prices may have changed due to crypto volatility.
If you believe a cancellation was unjust, contact customer service with proof of intent to pay.
Resolving Appeals
When a trade goes into appeal, cooperation is key.
Steps to Win Your Case:
- Respond promptly to any message from Bybit support.
- Submit strong evidence: clear screenshots, timestamps, full transaction data.
- Stay patient – investigations take time but aim for fairness.
Avoid emotional messages; stick to facts and documented proof.
Reviewing Completed Orders
Once marked as completed, review your transaction:
- Confirm crypto arrived in your wallet
- Verify amount received matches expectations
- Check fees charged (if any)
You can filter and export completed orders for recordkeeping—useful for tax reporting or audits.
👉 See how secure transaction records help build long-term investment confidence.
Essential Security Tips
Protect yourself with these best practices:
✅ Always use official Bybit channels
✅ Confirm seller’s real name matches KYC info
✅ Never send money to third-party accounts
✅ Beware of fake customer service messages
✅ Enable two-factor authentication (2FA)
Avoid offers that seem too good to be true—scammers often pose as high-rated traders.
Frequently Asked Questions (FAQ)
Q: What happens if I forget to mark my payment as made?
A: The seller won’t be notified, which may lead to automatic cancellation. Always click “Mark as Paid” immediately after transferring funds.
Q: Can I recover funds if I sent money outside Bybit?
A: Unfortunately, off-platform payments are not protected. Bybit cannot assist with disputes arising from external transfers.
Q: How long does an appeal take to resolve?
A: Typically 1–3 business days, depending on complexity and responsiveness from both parties.
Q: Why was my order cancelled without warning?
A: Orders are auto-cancelled if payment isn't completed within the time limit or if suspicious activity is detected.
Q: Is it safe to trade large amounts via P2P?
A: Yes, as long as you follow security protocols, verify seller ratings, and never leave the platform.
Q: Can I download my full order history?
A: Yes—Bybit allows users to export order data in CSV format for personal recordkeeping.
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By mastering these steps and staying alert to risks, you can confidently navigate Bybit’s fiat trading system and enjoy fast, secure access to cryptocurrencies.