If you're setting up your OKX account and find that your phone number or email is already linked to another account, don't worry—there’s a straightforward solution. You can migrate your email or phone number from the duplicate account to your current one. This process allows you to reclaim control of your contact information while ensuring account security and continuity.
In this guide, we’ll walk you through the step-by-step process of migrating your email address on the OKX app. The same principles apply if you're working with a phone number. We’ll also cover important limitations, best practices, and frequently asked questions to ensure a smooth transition.
Understanding Account Migration on OKX
When the system detects that your email or phone number is already associated with an existing OKX account, it prevents duplicate bindings for security reasons. However, OKX provides a migration feature that lets you transfer ownership of the contact information from one account (the duplicate) to another (your primary account).
👉 Learn how to securely migrate your account details now.
This process involves verifying both accounts and ultimately closing the duplicate one after the migration is complete.
Step-by-Step Guide: Migrating Your Email Address
Follow these steps carefully to migrate your email address successfully:
- Open the OKX App
Ensure you're logged into the account where you want to migrate the email (this is your main account). - Navigate to Security Settings
Tap the profile icon in the top-left corner → go to Profile & Settings → Security Center → Email Verification → Change Email Address. Enter Required Information
You’ll be prompted to input:- Your new email address
- The verification code sent to the new email
- The verification code sent to the original (currently used) email
- Your Google Authenticator code (or other two-factor authentication method)
- Confirm and Initiate Migration
After entering all codes correctly, tap Confirm, then select Migrate Account. - Close the Duplicate Account
Review the warning messages about account closure. Once you confirm by checking the box and tapping Close Account, then Yes, Confirm, the migration will finalize. - Completion
Upon success, you’ll see a confirmation screen indicating that the migration is complete.
⚠️ Important: The account whose email or phone number you are migrating will be permanently closed after this process. Make sure all assets and data have been transferred beforehand.
Key Rules and Limitations
Before initiating migration, be aware of the following restrictions:
- ✅ Only non-KYC accounts can be migrated: If the duplicate account has completed identity verification (KYC), it cannot be migrated.
- ❌ Assets are not transferred: Any funds, trading history, or rewards in the duplicate account will not carry over. Always withdraw assets before migration.
- 🔄 One-time migration only: Phone numbers and emails can only be migrated once. Choose wisely.
- 👥 Invitation relationships lost: Referral links, invitee records, and bonus eligibility tied to the old account will not transfer.
These rules are in place to prevent abuse and maintain platform integrity.
👉 Securely manage your digital identity and access today.
Why Migrate? Benefits for Users
Migrating your contact information ensures:
- Unified access under a single, secure account
- Prevention of login issues due to conflicting credentials
- Enhanced security by eliminating redundant accounts
- Streamlined asset management and transaction tracking
It’s especially useful for users who may have created multiple test accounts during onboarding or forgot they previously registered.
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Frequently Asked Questions (FAQ)
Q: Can I migrate a phone number using the same process as an email?
Yes, the procedure is nearly identical. Instead of changing an email, navigate to Phone Verification → Change Phone Number, and follow similar verification steps using both old and new numbers.
Q: What happens if I don’t withdraw assets before migrating?
Any remaining balance in the duplicate account will become inaccessible once it's closed. OKX does not automatically transfer funds—always withdraw crypto and check for pending withdrawals first.
Q: Is there a way to recover a closed account after migration?
No. Once the duplicate account is closed during migration, it cannot be reopened or restored. Data and access are permanently lost.
Q: Why can’t I migrate a KYC-verified account?
For compliance and anti-fraud reasons, verified identities cannot be merged or moved between accounts. Each KYC profile must remain unique and non-transferable.
Q: How long does the migration process take?
The entire process usually takes less than 5 minutes if all verification codes are received promptly. Delays may occur if 2FA codes are misentered or emails/SMS are delayed.
Q: Can I contact support if something goes wrong?
Yes. If you encounter errors during migration—such as not receiving verification codes or being locked out—you should reach out to OKX customer support directly through the app for assistance.
Final Tips for a Smooth Migration
- Double-check all email addresses and phone numbers before submission.
- Ensure your internet connection is stable during the process.
- Keep your authenticator app accessible for timely 2FA codes.
- Avoid attempting multiple migrations—you only get one chance.
👉 Start your secure account migration now and take full control of your digital presence.
By following this guide, you can resolve conflicts with used contact information efficiently and maintain full control over your OKX experience. Always prioritize security and double-check every step to avoid irreversible mistakes.
Remember: prevention is better than cure. Use unique emails or secondary addresses when testing platforms to avoid future conflicts.