Fund Transfers

·

Transferring cryptocurrency to and from your Tangem Wallet is a secure and straightforward process — as long as you follow the correct steps. Whether you're depositing funds, sending tokens, or managing network fees, understanding the nuances of blockchain transactions ensures your assets remain safe and accessible.

This comprehensive guide walks you through every aspect of fund transfers in the Tangem ecosystem — from generating wallet addresses and selecting the right network, to troubleshooting common issues like missing funds or inactive buttons.

How to Transfer Cryptocurrency to Your Tangem Wallet

To receive cryptocurrency in your Tangem Wallet, you first need to generate a valid recipient address. Here's how:

  1. Open the Tangem app and go to the homepage.
  2. Tap the three dots in the top-right corner.
  3. Select your preferred wallet.
  4. Navigate to Manage tokens.
  5. Use the search bar to find the cryptocurrency you’d like to receive.
  6. Tap the toggle next to the token — this reveals available networks.
  7. Enable the network matching your sender’s transfer network and tap Save (you may need to rescan your card).
  8. Once added, tap the token on your homepage, then select Receive.
  9. Copy the displayed public address or share it via QR code.

👉 Discover how to securely receive crypto with just a few taps.

Critical Tip: Always ensure the sender uses the same network (e.g., Ethereum, BNB Smart Chain) that you’ve enabled in your Tangem app. Mismatched networks can result in permanent loss of funds.

Selecting the Correct Network for Transfers

Each token may exist across multiple blockchains. For example, USDT can be sent via Ethereum, TRON, or Polygon. Sending it to a Tangem address generated for a different network than the one used by the sender will likely lead to lost funds.

To avoid this:

If the token isn’t listed, you may still be able to add it manually — provided the network is supported.

Adding Custom Tokens When Networks Aren’t Pre-Configured

Tangem supports custom token additions on numerous EVM and non-EVM networks, including:

To add a custom token:

  1. Open Tangem → tap three dots → select wallet → Manage tokens → tap +.

  2. Enter:

    • Smart contract address (from CoinMarketCap or a blockchain explorer)
    • Network (must match where the token exists)
    • Token name & symbol
    • Decimals (found in explorer data)
    • BIP44 derivation (usually "Default")

For example, adding BinaryX (BNX) on BNB Smart Chain requires:

👉 Learn how to add any supported token with confidence.

⚠️ If the network isn’t listed above or in-app, it’s not yet supported — and transfers cannot be recovered until future updates.

Understanding XRP and XLM Account Reserves

When transferring XRP or Stellar (XLM), you may notice a 1-unit deduction from your balance. This isn’t a fee — it’s a reserve requirement.

Example: Sending 10 XRP results in 9 XRP spendable balance — 1 XRP remains locked.

This prevents spam on the network. The “Account is not created” error appears if less than the minimum was sent.

Do You Need a Memo/Tag for XRP, XLM, or Other Tokens?

Tokens like XRP, XLM, ATOM, TON, LUNA, and ICP sometimes require a destination tag or memo when sending to exchanges — but not when sending to your personal Tangem Wallet.

You control your own address, so no additional identifier is needed.

However, some exchanges still prompt for a tag during withdrawal. In such cases:

What If You Forgot the Memo When Sending to an Exchange?

If you sent crypto to an exchange without including a required memo/tag:

  1. Contact the exchange’s support team immediately.

  2. Provide:

    • Transaction hash (txID)
    • Amount sent
    • Your account details

Most exchanges can trace and credit your account manually — but recovery depends entirely on their internal policies.

To find your txID in Tangem:

  1. Tap the token → Explore Transaction History → view details in the blockchain explorer.

Why Did I Receive WETH Instead of ETH?

If you withdraw ETH from an exchange and receive WETH (Wrapped ETH) in Tangem, it means the transfer occurred on a layer-2 network (e.g., Arbitrum, Optimism, Base) rather than native Ethereum.

WETH is functionally equivalent to ETH on these networks and can be used normally within DeFi apps or swapped back if needed.

How to Find Your Wallet Address

Your public address is unique per network and remains unchanged unless you reset your card.

To locate it:

  1. Open Tangem → select token → tap Receive.
  2. If the token isn’t on your home screen, go to Manage tokens, enable it on the correct network, then return to receive.

All EVM-based tokens share the same address format on compatible chains — simplifying management.

Viewing Transaction History

Tangem offers built-in transaction history for select blockchains:

For unsupported chains:

  1. Tap the token → scroll down → tap Explore Transaction History.
  2. You’ll be redirected to a blockchain explorer showing full transaction records.

Network Fees: What You Need to Know

Tangem does not charge transfer fees — only network (gas) fees apply. These are paid to validators/miners and vary by blockchain:

NetworkFee Paid In
EthereumETH
BNB Smart ChainBNB
SolanaSOL
Arbitrum/Base/OptimismTheir respective ETH variants

On Arbitrum, Base, and Optimism, gas fees are paid in their native ETH tokens — even when transferring other assets like USDC.

👉 See how low-cost transfers work across major networks.

To cover fees:

Why Is the “Send” Button Grayed Out?

Common causes:

Solution: Deposit enough native currency before attempting to send.

Solana Rent Explained

Solana charges a small rent fee (~0.000002439 SOL every two days) to maintain account storage. Accounts with less than ~0.00089 SOL may be purged.

Deposit more than this threshold to avoid disruptions.

Buying & Selling Crypto Directly in Tangem

Tangem integrates with third-party services:

These allow direct bank card purchases and fiat withdrawals.

If Buy/Sell/Swap buttons are disabled, possible reasons include:

Alternative: Buy crypto on an exchange like OKX and transfer it securely to Tangem.

Frequently Asked Questions

Q: Can I recover funds sent to a contract address?
A: Rarely. Blockchain transactions are irreversible. Contact the contract owner — some allow refunds, but most do not.

Q: What if I sent funds via an unsupported network?
A: You retain ownership via private keys, but cannot access them until Tangem adds support. Do not reset your card.

Q: Why are my funds not showing up?
A: Check for unconfirmed transactions, wrong network/address, or low sender fees. Verify via blockchain explorer.

Q: Are Tangem wallet addresses permanent?
A: Yes — they never change unless you factory-reset the card.

Q: How do I reduce transaction costs?
A: Use SegWit ("default") Bitcoin addresses — they cut fees by 30–40% and speed up confirmations.

Q: How long do transactions take?
A: Depends on network congestion and fee level. Higher fees = faster confirmation.

By following best practices — matching networks, verifying addresses, and maintaining adequate gas balances — you can safely manage all your fund transfers through Tangem with confidence.